I wish I’d had access to Merrick Rosenberg’s book, The Chameleon, Life-Changing Wisdom for Anyone with a Personality or Knows Someone Who Does, about 30 years ago, when I worked as a trainer for a personnel management firm. Back then, I worked for a company that provided HR services for businesses too small to afford an HR department. There was plenty of work for our organization, because whenever you get two or more people interacting together – or trying to – there is always opportunity for communication failure. Not because the parties don’t all speak the same language,... (Read More ...)