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Articles by: Nan Russell

As If They Were You

“Treat everybody else as if they were you.” These words gave me pause. I wonder what it would be like if we each did what this “unknown author” is advocating? Would she still have abandoned her station at the airport fast food restaurant to get a fork and share a pastry with her friend while […]

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THICKEN THE SKIN

There\’s a line in the movie Gracie that I love. Gracie is a teenager in the 70s who is competing for a spot on the boy\’s high school varsity soccer team. In one scene, dejected and on the verge of giving up, her mother, played by Elizabeth Shue, tells her, “If you want to limit […]

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Herd Mentality

Booths featuring products and services related to employee engagement, web-based delivery, global performance, and talent management were overflowing with conference attendees as I walked the trade show at a national conference where I was speaking. Just a few years ago the magnets were initiatives like total quality management, six sigma, diversity, work-life-balance, and customer driven. […]

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KEPT WAITING

“I don\’t like to be kept waiting,” he responded when asked by the travel-study professor why he delayed the entire group for a third straight day. “Next time,” the professor warned, “we won\’t hold the bus.” The following day the bus left as scheduled, returning to the hotel late into the evening from a full […]

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HOW ABOUT, “THANK YOU?”

It started with a turkey. In the early days of a start-up company I once worked for, a plump turkey was a small thank you token given to employees around the holidays. The turkey-giving practice lasted maybe three years, until the growing size of the organization necessitated its change. And while enhanced benefits emerged to […]

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BUSY ABOUT

Once upon a time, a prince and princess lived in stressful palace, surrounded by a stressful village, inside a stressful land. They knew it was stressful because everyone said it was. Their parents, the king and queen, worked from sunrise to sunset hearing issues from their kingdom, weighing the requests, and appropriating the collective harvest […]

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PAST OR FUTURE?

Watching a rerun of “What Not to Wear” on The Learning Channel, I was struck by the dialogue between the individual being transformed and the cast of experts. While agreeing to follow the advice and input from these style-masters, “Joyce” was closed to the ideas presented of what she should wear, how her hair should […]

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BEING PRESENT

It was a dimly lit restaurant. Still she was dressed in pink, and while I admit it\’s hard to tell the gender of three month old babies, clothing color is a reliable clue. So, it surprised me when the waitress began playing with my granddaughter, asking “How old is he?” Twenty minutes later, that same […]

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WORKPLACE LADDER FUEL

Maybe you received the email offering cash in exchange for testing the Microsoft/AOL email tracking system. Or you heard that theaters were using subliminal advertising to increase sales of popcorn and soft drinks. Maybe it was the “buy one, get one free” Porsche promotion that caught your attention, or the warning that reusing plastic water […]

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HOT COALS

Involved in an expensive developmental workshop, Chad volunteered first when the facilitator queried the group about their objectives. It was the morning session of a weekend event that a friend of mine was conducting, and she\’d asked me to sit-in. So, on a Saturday morning when I\’d normally be sleeping, I found myself listening to […]

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